YOUR FIRST VISIT

importantInfoYour initial appointment at our office will consist of a consultation explaining your diagnosis and treatment options. Often, treatment can be performed the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on a separate day.

Please assist us by providing the following information at the time of your consultation:

  • X-rays (if applicable)
  • A list of your current medications
  • If you have dental insurance, please inform our office prior to your initial visit. This will save time and allow us to process any claims.
  • We encourage you to download and complete the patient information and bring it on the day of your appointment.

IMPORTANT: A parent or guardian must accompany all patients under the age of 18 at the initial visit.

X-RAYS

If you have x-rays from a previous dentist or physician, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility

FINANCIAL POLICY

For your convenience, we accept Visa, MasterCard, and Discover. We also participate with Care Credit, Which allows for up to six months interest free payments or an extended plan over 60 months with a low interest rate (with approved credit). We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at 734-981-1199. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

DENTAL INSURANCE

Your dental plan is a form of compensation provided by your employer. You can expect the carrier (insurance company) to reimburse you for a portion of our fee. That portion is determined by the contract between your employer and the insurance company. The higher the premium paid by your company, the more generous the reimbursement.

Although we are not a party to the contractual arrangement with your insurance company, we do want to help you receive the maximum reimbursement to which you are entitled. As a convenience to you, we will process your insurance claims in order for you to receive the maximum benefit. We will also gladly provide dental x-rays and a written diagnostic report should your insurance company have any questions about the services provided.

At all times, you can be confident that we will always provide you with our best services without regard to the limitations imposed by your insurance coverage. To do otherwise would violate our contract with you – a contract we feel morally obliged to honor.

INFECTION CONTROL

Infection controls and universal precautions protect clients and staff alike. Everyone benefits from rigorous infection control – you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with any staff member and receive a straightforward answer. Our entire team follows procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA,) and the Centers for Disease Control (CDC).

These measures include:

  • Disinfectant hand soap
  • Gloves and face masks
  • Chemical disinfection of countertops and surfaces
  • Sterilization of all equipment before every use
  • Disposable materials

We sterilize all reusable equipment, including dental hand pieces. We use an autoclave, a device that kills bacteria and viruses by steam, heat, and pressure.

The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. The more you know about our daily procedures and policies, the more comfortable you will feel.